Americans with Disabilities Act (ADA) Overview
The Denver Broncos, The Stadium Management Company LLC, The Metropolitan Football Stadium District, HNTB Sports Architecture and the Disabled Access Advisory Committee (DAAC) have jointly developed the following information, policies and procedures for ADA seating to assure that facilities, services and accommodations at Empower Field at Mile High are fully accessible and available to every guest. The DAAC includes a cross-section of the disabled community from the Metro Denver area. Groups represented in the Committee membership are the City and County of Denver Commission for People with Disabilities; the Paralyzed Veterans of America; the Colorado Cross-Disability Coalition; the National Spinal Cord Injury Association; Craig Rehabilitation Hospital and three unaffiliated individuals.
The objective of this joint effort was to create a stadium and gameday experience that not only complies with the ADA, but which allows patrons with disabilities, along with their families and friends, to enjoy equal access to and the comforts of Empower Field at Mile High. Stadium access, parking, seating, signage, concessions, services, restrooms, concourses and other amenities have been constructed to follow the requirements and guidelines of the ADA as well as state and local laws and regulations relating to patrons with disabilities. The DAAC committee provided substantial input during the design process as to the special issues of the local disabled community.
Empower Field at Mile High is fully compliant with all federal stadium codes under the Americans with Disabilities Act. ADA seating is available on all levels and in every price range in Empower Field at Mile High for Suites, United Club Level and Reserved Seating. Patrons with disabilities and their guests are allowed access to escalators or elevators located within the United Club Level and Suite lobbies at stadium gates 2 and 7. The media level and media workrooms are also accessible to guests with disabilities who have appropriate media credentials. All ADA wheelchair spaces in Empower Field at Mile High are accessible by elevator, escalator or ramps. In addition to seating, all entrances, offices, museum and the Broncos Team Store at Empower Field at Mile High are accessible for patrons with disabilities.
ADA Ticket Exchanges
The Denver Broncos/SMC goal is to meet ADA demand from ADA qualified patrons. The exchange policy facilitates making ADA seats available for ADA qualified patrons. Tickets acquired from unauthorized outlets will not be honored. Ticket fraud includes but is not limited to misrepresentation of a disability. The Broncos/SMC reserves the right to take appropriate action regarding misrepresentation, which may result in relocation, ejection, or revocation of season ticket accounts.
Exchanges from ADA Seats to Reserved Seats
ADA sections are for qualified patrons and their guests only. To best accommodate other fans wishing to purchase ADA seating, if a Season Ticket Account Holder of Record is unable to attend a home game and wishes to give tickets to non-ADA qualified persons, the Broncos ask the Season Ticket Account Holder of Record to notify the Broncos Ticket Office to arrange for relocation into non-ADA seating. Please be aware that the relocation of these seats is based solely upon ticket availability, therefore advanced notice is beneficial. If non-ADA qualified patrons are utilizing the ticket(s), the Broncos reserve the right to relocate the ticket holder to any available non-ADA seat(s). Any price increase differential resulting from any exchange is the responsibility of the ticket holder. Gameday ADA ticket exchanges are based on seat availability on a 'first-come, first-served' basis. Ticket exchanges are only allowed by the Season Ticket Account Holder of record.
Exchanges from Reserved Seats to ADA Seats
If a Season Ticket account holder of record has a temporary need to utilize ADA seating for a home game(s) the Season Ticket Account Holder of Record must notify the Broncos Ticket Office to arrange for relocation into ADA seating. Please be aware that the relocation of these seats is based solely upon ticket availability, therefore advance notice is beneficial so the Broncos can better meet specific ADA needs. Gameday ADA ticket exchanges are based on ADA seat availability on a "first-come, first-served" basis. Any price increase differential resulting from any exchange is the responsibility of the ticket holder.
ADA Single Game Ticket Information
A limited number of ADA tickets will be available for upcoming Denver Broncos home games through Ticketmaster. Further information regarding the upcoming season will be available at a later date. Tickets will be available at www.ticketmaster.com or by calling 1-800-745-3000.
Note: If at the intervals listed herein, disabled seating is sold to qualified disabled patrons, the number of seats available may not meet the minimum specified above to be held for sale to disabled patrons.
ADA Single Game/Event Parking Information
Limited ADA parking will be made available on a first-come, first-serve basis for day-of credit sales in Lots D, G and L. This first-come, first-serve program will be available for most major events at Empower Field (Broncos Games, Concerts, etc.) Patrons will be required to present a valid ADA placard or license plate to purchase an ADA stall. Inventory is limited, so we ask that fans that wish to park in these lots arrive early to ensure they secure a spot.
ADA Ambulatory Seating
If a Season Ticket account holder of record has a temporary need to utilize ADA Ambulatory seating for a home game(s) the Season Ticket Account Holder of Record must notify the Broncos Ticket Office to arrange for relocation into ADA seating. Please be aware that the relocation of these seats is based solely upon ticket availability, therefore advance notice is beneficial so the Broncos can better meet specific ADA needs. Gameday ADA ticket exchanges are based on ADA seat availability on a "first-come, first-served" basis. Any price increase differential resulting from any exchange is the responsibility of the ticket holder.
ADA Electrical Outlets
Electrical Outlets (ADA Power Stations) are available for recharging wheelchairs and other necessary equipment via multiple outlets located in the seating areas designated for patrons with disabilities. Please locate stadium personnel, game day/event staff or an usher for assistance.
Assistive listening devices are available for checkout. Please inquire at any Guest Relations booth. A photo I.D. will be required at the time of checkout.
Sensory Bags and Rooms
Empower Field at Mile High is proud to partner with KultureCity to provide sensory bags for guests with sensory needs. The sensory bags include noise cancelling headphones, fidget tools, and a non-verbal communication card. Sensory bags are available for checkout free of charge at each of the Guest Relations centers. A photo I.D. will be required at time of checkout.
The KultureCity Sensory Room provides a dedicated space designed by medical professionals for those who may need a quieter and more secure environment. This is imperative to ensuring fans have a great guest experience. The sensory room is outfitted with bean bags from Yogibo, the visual light panels by Nanoleaf, activity panels, Sparkle Interactive Light (by NunoErin - a therapeutically fun furniture embedded with soft glowing lights that respond to motion), bubble walls, and a custom tactile artwork created by an autistic artist. The sensory room is located inside Gate 6 on the Lower Concourse and will be open for all events taking place at Empower Field at Mile High. Please check-in with the Guest Relations center located near Section 121 and they will escort you to the sensory room.E
Closed captioning is available for guests who are deaf or hearing impaired via mobile phones. A limited number of mobile phones are available for check out with a valid driver's license at any Guest Relations Center or can be reserved in advance by calling 720-258-3000. The mobile phones will transmit announcements made through the stadium's public address system. To access captioning from your own smart phone, visit MobileCap.net and enter the Event ID code '951'. This system may not be available for all stadium events.
Open captioning is available for guests who are deaf or hearing impaired via Empower Field LED ribbon boards. The open captioning service will be displayed on three LED boards at Empower Field at Mile High. Two boards are located on the southeast and southwest sides adjacent to the Ring of Fame nameplates and one is in the northwest corner of the stadium. The open captioning service will be used at Broncos home games and other major stadium events (international soccer games, AMA Supercross, etc.).
Trained guide dogs, signal dogs, or 'service animals' are permitted inside Empower Field at Mile High. The patron is responsible for the actions and for meeting all needs of the 'service animal,' including clean up.