Denver Broncos | Covid-19 FAQ

COVID19 Ticketing FAQ

Updated: October 7, 2020

How are the Broncos handling season tickets during the COVID pandemic?

All Season Tickets have been rolled over to the 2021 season. No action is required. Season Ticket Members will have the opportunity to renew their exact seats for the 2021 season.

What is the status of having fans attend games at Empower Field at Mile High this season?

In consultation with the state of Colorado and the Colorado Department of Public Health and Environment, capacity at Empower Field at Mile High has been limited to 5,700 fans. The Broncos will continue to work closely with the state and public health experts, and they will together re-evaluate increasing fan attendance for future home games.

Will season ticket holders be able to purchase a pro rated season ticket package and/or single-game tickets for remaining games during the 2020 season?

All season ticket holders will have the opportunity to request a 6 game pro rated season ticket package based on ticket availability. Seats will be assigned in priority number order. Information regarding this process/deadlines was shared via email on Monday, October 5th.  

In addition, all season ticket holders will have the opportunity to purchase individual game tickets through an exclusive Season Ticket Member pre-sale on Tuesday, October 13th through Ticketmaster. Season ticket members will receive additional information regarding the presale via email later this week.

Will season ticket holders have the opportunity to purchase their exact seat location on a single game basis during the 2020 season?

We cannot guarantee a specific seat location will be available. Any single-game tickets that become available at the time of purchase are unlikely to be your usual seat location.

Are season ticket holders required to buy single game tickets?

No. Season ticket holders are not required to buy single game tickets. If you would not like to purchase tickets, there is nothing you need to do at this time. All season tickets have been rolled over to the 2021 season.

Can I ask for a refund for my payments made toward the 2020 season?

Yes. Season ticket holders can request a refund by submitting their request to Tickets@Broncos.nfl.net. Refund requests must be submitted from the account holder's email on file.

If I request a refund for the 2020 season, will I still have an opportunity to renew for the 2021 season?

Yes! All accounts will maintain their season ticket member status and priority numbers.

How will refunds be processed?

All refunds will be applied using the same payment method that was submitted for the season ticket renewal [credit card/check.] If multiple credit cards were used, each card will receive the refund for the same amount that was originally charged. Refunds will be processed within 30 days.

If I request a refund for my season tickets, can I still purchase single-game tickets for the 2020 season?

Yes. Even if you requested a full refund for your season tickets, you may still have the opportunity to purchase single-game tickets.

What do I need to do if I have sold or transferred some of my tickets for the 2020 season?

All tickets will automatically be returned to the original account. No action is required on your part.

Will Season Ticket Benefits continue for the 2020 season?

Yes! All season ticket holders will continue to receive the benefits of NFL RedZone, NFL GamePass and NFL Shop. Look for a separate email with access codes.

I have Club Seats. How does this affect my club seat agreement and remaining years on my contract?

All Club Seat contracts will pause for the 2020 season and resume at the start of next season. This means your contract will automatically be extended one year. Terms and pricing will remain the same, starting with the 2021 season. Club Seat Ticket Member must complete the "Acknowledgement Form" here.

Are fans required to wear face coverings?

Yes. All fans will be required to wear face coverings and practice social distancing when on stadium grounds.

Will "Tailgating" be allowed in stadium parking lots?

Tailgating will not be permitted in any form in the parking lots. Congregating in parking lots, concourses or stadium bowl is prohibited.

How do the Broncos plan to keep fans safe while attending games at Empower Field at Mile High?

Among many increased safety precautions at Empower Field at Mile High this year, there will be mandatory social distancing and face covering requirements for all fans. Announced safety measures include installing bipolar ionization in the stadium's HVAC system, UV-C lights under escalators to reduce or eliminate bacteria on widely used handrails, and 500+ hand sanitization stations. The stadium has also sped up the transformation of all bathrooms to entirely touchless systems, including toilets, sinks, and paper towel dispensers. This is just a start—we will continue to work with the league and stadium partners on best practices to be prepared to safely host fans this season.

How can I help the Broncos in the fight against COVID-19?

The Broncos' recent COVID efforts have focused on supporting at-risk communities (those impacted by food insecurity and access to resources) and essential services (support for healthcare professionals, PPE Drives, blood donations, etc.). Throughout this pandemic, the Broncos have been in constant communication with community partners to navigate this developing situation. Click below for more information about the Broncos' efforts during COVID-19 or ways you can support some of our community partners.