Denver Broncos | Covid-19 FAQ

COVID19 Ticketing FAQ

Updated: December 2, 2020

How are the Broncos handling season tickets during the COVID pandemic?

All Season Tickets have been rolled over to the 2021 season. No action is required. Season Ticket Members will have the opportunity to renew their exact seats for the 2021 season.

Can I ask for a refund for my payments made toward the 2020 season?

Yes. Season ticket holders can request a refund by submitting their request to Tickets@Broncos.nfl.net. Refund requests must be submitted from the account holder's email on file.

If I request a refund for the 2020 season, will I still have an opportunity to renew for the 2021 season?

Yes! All accounts will maintain their season ticket member status and priority numbers.

How will refunds be processed?

All refunds will be applied using the same payment method that was submitted for the season ticket renewal [credit card/check.] If multiple credit cards were used, each card will receive the refund for the same amount that was originally charged. Refunds will be processed within 30 days.

Will Season Ticket Benefits continue for the 2020 season?

Yes! All season ticket holders will continue to receive the benefits of NFL RedZone, NFL GamePass and NFL Shop. Look for a separate email with access codes.

I have Club Seats. How does this affect my club seat agreement and remaining years on my contract?

All Club Seat contracts will pause for the 2020 season and resume at the start of next season. This means your contract will automatically be extended one year. Terms and pricing will remain the same, starting with the 2021 season. Club Seat Ticket Member must complete the "Acknowledgement Form" here.

Will "Tailgating" be allowed in stadium parking lots?

Tailgating will not be permitted in any form in the parking lots. Congregating in parking lots, concourses or stadium bowl is prohibited.

How can I help the Broncos in the fight against COVID-19?

The Broncos' recent COVID efforts have focused on supporting at-risk communities (those impacted by food insecurity and access to resources) and essential services (support for healthcare professionals, PPE Drives, blood donations, etc.). Throughout this pandemic, the Broncos have been in constant communication with community partners to navigate this developing situation. Click below for more information about the Broncos' efforts during COVID-19 or ways you can support some of our community partners.