2013 Season Ticket Benefits & Policies
2013 Season Ticket Information
Online Payments/Payments by Telephone
Online bill payments and automated telephone payments are currently available 24 hours/7 days a week. Please read the instructions below to utilize these payment methods. You will be required to enter your password for either an online or telephone payment. Season Ticket Account Holders are responsible for maintaining the integrity and security of your assigned password. To have a password re-issued the Account Holder of Record must contact the Broncos Ticket Office in writing with a copy of a valid photo ID. Upon receiving a valid request, the Broncos will then contact the Season Ticket Account Holder of Record to re-issue the password.
To make a payment over the internet:
- Visit www.denverbroncos.com/ticketoffice
- Click the link for Account Manager.
- Enter your season ticket account number and password.
- Select the invoice and enter your payment information.
To make an automated telephone payment:
- Call the Denver Broncos Ticket Office main line 720-258-3333.
- Select the telephone payment option #6.
- Enter your season ticket account number and password.
- Follow the telephone payment commands. The automated telephone payment system will confirm that your payment has been applied and a confirmation number will be provided before your call is concluded.
Ticketmaster 'Ticket Forwarding' allows the customer of record to cancel their "original hard ticket" and forward a "Virtual Ticket" to a friend or business associate. Once the account has been accessed, the patron can cancel the "original hard ticket" and forward a "Virtual Ticket" to a friend or business associate. The "Virtual Ticket" generates a new barcode and is formatted as a printable file (Adobe Acrobat Required). When printed at home and presented at the gate, the print-at-home ticket allows admission into the stadium. No need to messenger or overnight tickets anymore, just "Forward" them. All home games will incur a $5 per ticket forwarding charge.
** Please note: ADA sections are for ADA qualified patrons only. Please see exchange policies outlined on this website for further clarification
NFL Ticket Exchange: Buy and Sell Broncos Tickets
The Denver Broncos and the NFL have partnered with Ticketmaster to allow our Season Ticket Holders to post their individual game tickets for re-sale on a team approved website. Once that website is enabled for 2013 (following our public on sale for individual game tickets), Season Ticket Holders can log on to their account via Account Manager
and select ‘SELL.’ Upon clicking sell, a new browser window will open to the NFL Ticket Exchange website where account holders can post their individual game tickets for sale. Once your posted tickets are purchased, the barcodes on your sold tickets are cancelled and new barcodes are issued to the buyer.
**Payments/Credits: Once your posted tickets are sold, the amount of the sale price is credited to your season ticket account, less a 10% fee.
Unless a refund is requested in writing, that credit will remain on your account and applied to any future post season or renewal payments.
If you do not wish to have money from tickets you have resold through NFL Ticket Exchange credited to your account, you may change your Ticket Exchange profile so that any resale money is sent directly to you. NFL Ticket Exchange Customer Service: 1-888-635-5944 or firstname.lastname@example.org
To go straight to NFL Ticket Exchange now, please click here
**Reminder: The Denver Broncos Ticket Office and Ticketmaster are the only authorized outlets for Denver Broncos ticket sales. Tickets purchased through other avenues may be invalid, counterfeit or stolen and will not be honored.
**If utilizing ADA tickets, please follow the exchange policy prior to posting tickets for re-sale. ADA sections are for ADA qualified patrons only.
Stolen and Lost/Destroyed Tickets
To accommodate Season Ticket Account holders, if tickets are stolen, destroyed or lost, the Season Ticket Account Holder of record can contact the Broncos Ticket Office and request duplicate tickets. There is a $5 per ticket charge for replacing stolen, lost or destroyed tickets and the account holder of record must pick up the duplicate tickets in person with a valid photo ID. If the tickets have been stolen, please provide a police case number to the Broncos/SMC to have the $5 per ticket charge waived.
Printed information is available for all patrons of Sports Authority Field at Mile High. This printed information includes, but is not limited to, the Broncos Renewal brochure, which includes the Season Ticket Account Policies, Fan 'Code of Conduct' and the Denver Broncos Fan Guide. Information regarding Sports Authority Field at Mile High may also be obtained within this website, or at www.sportsauthorityfield.com.
Season Ticket Account Holders may have their tickets customized with either a personal name, corporate name, or short message printed directly on each game ticket. The message will be the same for each game ticket per account. The message will remain the same for future years unless changed during the initial payment period. Your personalization may be up to 10 characters. Simply complete the personalization space located on the back of you Season Ticket Invoice, or change your personalization online using Account Manager. The Broncos reserve the right to edit or refuse any message submitted.
The next season ticket account transfer period will be between September 15, 2013 and December 31, 2013. Transfers are limited to an "Immediate Family Member" if a personal account, or an "Affiliate" if a company or corporate account. The Denver Broncos Season Ticket Assignment Form will be available beginning September 15, 2013.
Change of Address
A change of address can be submitted by using any of the following options:
A. Visit Account Manager. You will be required to enter your season ticket account number and password. Select the 'Edit Profile' option and follow the prompts to update your address.
B. Complete and submit the address change section on the back remittance portion of your initial invoice.
C. An address change can also be made via fax (720-258-3335) with a copy of a valid photo ID or in person at the Broncos Ticket Office. Ensure prompt delivery of tickets, notices and other dated information by keeping address and telephone information current on your season ticket account. If you have multiple accounts, please indicate all account numbers that are impacted by the address change. Accounts cannot be changed to or designated as 'in care of' a person or entity.
Season Ticket Account Policies
1. Season Ticket Accounts
A Season Ticket Account is a revocable license issued annually by PDB Sports, Ltd. ('Denver Broncos' or 'Broncos'), as licensor. Season ticket accounts are subject to the terms, conditions and policies (including the 'Fan Code of Conduct'), established from time to time by the Broncos. The current policies may be modified and/or supplemented at any time by the Denver Broncos. Any modifications or new policies will be effective when adopted. Season Ticket Account Holders should not rely upon or have any expectation that the policies presently applicable to Season Ticket Accounts will be applicable at any time in the future.
2. Purchase From Year To Year [Renewal]
Season Ticket Account Holders are valued customers of the Denver Broncos, and the Broncos will diligently attempt to accommodate its customers. However, the opportunity to purchase season ticket accounts from year-to-year, at any seat location, is a privilege granted by the Broncos, which may be revoked by the Broncos at any time. Neither a Season Ticket Account, nor the opportunity to purchase a Season Ticket Account from year-to-year, constitutes any form of legal or equitable right, including without limitation an express or implied contract, lease, option, right of first refusal, implied trust, or expectancy interest. There is no automatic right to purchase a Season Ticket Account from year-to-year, nor is there any guarantee that this privilege will be offered or granted by the Broncos. Season Ticket Account Holders should not form any manner of reliance on the privilege to purchase a Season Ticket Account from year-to-year, nor can there be any prescriptive right to purchase a Season Ticket Account annually. The privilege to purchase a Season Ticket Account from year-to-year is not 'property' and creates no property rights whatsoever under state statutory or common law or under the United States Bankruptcy Code. Location of seats in a Season Ticket Account from year-to-year shall be determined by the Broncos in its sole discretion.
3. Limited Transfer Policy - Bankruptcy
Except as expressly set forth in this section, season tickets and season ticket accounts are nontransferable, including without limitation assignment or transfer to a third-party, change of names (except upon submission of a marriage certificate or court order evidencing the same), or purported assignments to an 'in care of' status. A Season Ticket Account Holder may not either voluntarily or by operation of law, assign, encumber, sublicense, or otherwise transfer a Season Ticket Account (collectively, 'Transfer'), EXCEPT that a Season Ticket Account Holder shall be permitted to Transfer a Season Ticket Account (i) to an Affiliate (defined below) if the Account Holder is a partnership, corporation or limited liability company (in which case the account must be transferred in its entirety); or (ii) to Immediate Family Members (defined bellow) if the Account Holder is an individual by reason of gift or death only (in which case the account may be transferred in whole or in part; provided, however, that if less than all of the seats in an account are transferred, the transferring party must designate which party is to be assigned the present priority number and the other party will be assigned a new priority number). For purposes of this section, 'Affiliate' means any entity controlling, controlled by or under common control (directly or indirectly) with the Season Ticket Account Holder ('control' shall mean the ownership of more than 50% of the controlled or controlling entity) and 'Immediate Family Members' means a parent, spouse, child or sibling. Season Ticket Accounts shall not be deemed to be property of an estate in bankruptcy and are not transferable under the United States Bankruptcy Code. In the event that a Season Ticket Account Holder files for protection under any chapter of Bankruptcy Code, the subject Season Ticket Account shall immediately become void and of no further force and effect, and the Broncos shall be entitled to resell the Season Ticket Account to a third-party in its sole and complete discretion. If the Season Ticket Account Holder of Record is deceased, the court appointed Personal Representative may transfer the tickets to one or more of the deceased Season Ticket Account Holder's Immediate Family Members as defined above. The Personal Representative must provide documentation by the courts authorizing him or her to act in that capacity and information or documentation to demonstrate that the Proposed Account Holder is an Immediate Family Member.
4. Revocation Of Season Ticket Account - Disputes
The Denver Broncos reserve the right to revoke any season ticket or Season Ticket Account without cause upon render of the refund based on the price printed on the face of the ticket. The Denver Broncos reserve the right to revoke any season ticket or Season Ticket Account with cause and without refund, because of without limitation, violation of any of the policies of the Denver Broncos, misconduct (see the "Fan Code of Conduct"), ticket ownership disputes involving the Broncos. All costs of the Broncos, including attorney's fees, relating to any dispute concerning Season Ticket Account ownership costs, benefits and/or policies (whether or not the Broncos are named as a party in any litigation) will be charged to the Season Ticket Account Holder. There are no refunds or exchanges on Broncos season tickets or Season Ticket Accounts.
The Broncos are not responsible for and the ticket holder assumes all risks incident to the game or related events, to which this ticket admits the holder, including the risk of lost, stolen or damaged property or personal injury. The ticket holder will not transmit or aid in transmitting any picture, account or description (whether text, data or visual) in any media now or hereafter existing of all or any part of the football game or related events. Breach of the foregoing may result in legal action against the ticket holder. The ticket holder grants to the NFL, the Broncos and their designees the irrevocable permission to use his or her voice or likeness in any media now or hereafter existing in connection with all or any part of the football game or related events, for any purpose whatsoever, including the commercial purposes of the NFL, the Broncos and their sponsors, licensees, advertisers or broadcasters. Ticket holder may not enter the football game or otherwise use this ticket for advertising, promotion or other commercial purposes (including contests, sweepstakes and giveaways) without the NFL's and the Broncos express written consent.