When you sign up for one of our e-newsletters, we make every effort to deliver the e-mail messages you request. This includes breaking news, game recaps and special offers as well as our In Case You Missed It daily and Orange Juice weekly newsletters.
With the prevalent issue of Spam (unwanted email), many service providers are upgrading their systems. Here are some of the most common problems you may be having with e-mail messages from the Denver Broncos and other opt-in services.
AOL has made many modifications to their e-mail systems and most are because of the recent problems with spam or unwanted e-mail and viruses. Although many of these changes have been great improvements, they have also caused major problems for organizations such as the Denver Broncos whose e-mail messages you have requested but are being blocked because of AOL filtering systems.
Filtering - In AOL 9.0, the graphics and links in all e-mail messages have been disabled for your protection. If you are having difficulty viewing images in e-newsletters messages and are using AOL 9.0, please click on the "Show Images & Enable Links" button at the top of your email.
Avoiding problems - You will need to take this action with each new email or to ensure that your Denver Broncos e-mail messages will automatically display images and have active links, add Broncos@news-mail.denverbroncos.com to your address book.
Blocking e-mail messages - AOL says they block over 2.4 billion pieces of unwanted commercial e-mail messages a day. With their new spam controls, they will recognize what kinds of e-mail message a user consistently deletes and in about a week will automatically block those messages from reaching the member's mailbox.
For instance, if you signed up for one of our e-newsletters messages and did not open them for about a week, AOL will automatically block your receipt of any more Orange & Blue News messages . You can solve this problem by adding Broncos@news-mail.denverbroncos.com to your address book.
If you have just realized that you are one of those who have had your e-mail messages blocked, please contact AOL.
E-mail settings - Be sure to check your settings for email filtering and delivery to make sure there is nothing set to block e-mail messages from the Denver Broncos. The best way to avoid this is to add Broncos@news-mail.denverbroncos.com to your address book.
Old AOL versions - AOL versions earlier than 6.0 often have problems reading e-mail messages sent by the Denver Broncos. The reason is these older versions do not have the ability to read our e-mail format so that the email looks jumbled and illegible.
Be sure to check your individual ISP's filtering methods to see possible causes for not receiving e-mail messages from the Denver Broncos.
Contact your ISP to find out if our e-newsletters have been blocked by their systems.
We will give every effort to resolve your issue but the majority of the time we have no control over delivery of e-mail messages. Unfortunately we have limited access to resolve these issues.
Add Broncos@news-mail.denverbroncos.com to your address book or safe-list (Please do not send forwards or non-Broncos related e-mail messages to this address).
Do not open e-mail messages from people you do not know. This can often lead to viruses on your system or an invasion of your privacy.
Check to see if you are using the correct version of software to view the e-mail messages sent by the Denver Broncos.